FAQs

What are your cut-off times for delivery?

Order before 11am for same day dispatch.

What are the delivery options?

Royal Mail Standard -takes 1-3 working days

Royal Mail Next Day Delivery (order before 11am)

DHL - takes 2-3 days for delivery.

DHL - takes 2-3 days for delivery.

Parcelforce - Up to 5 working days.

When will I receive my order?

If you’re in the UK, deliveries are generally received within 1 day, however they can take up to 48 hours.

Which countries do you deliver to?

We deliver worldwide. Unsure if we can deliver to you? Please message us before making your order.

What’s in your e-liquids?

Our e-liquids consists of vegetable glycerine (VG), propylene glycol (PG) and food-grade flavourings. Our 10ml Nicotine Salt e-liquids also include nicotine (depending on nicotine strength chosen).

What are nicotine salts?

Nic salts offer a smoother, cleaner throat hit of nicotine. They come in higher concentrations than freebase nicotine-based e-liquids, which means you need to vape them less frequently to receive the same results. This can extend the life of your vaping device and cost you less overall in vaping materials.

Can I vape nicotine salts in my subohm device?

Because nic salts come in higher nicotine levels, they are designed to be paired with lower powered devices so that the overall absorption of nicotine remains in a reasonable range. If, however, you pair a high nicotine nic salt with a high power device, you can easily get too much nicotine too quickly. For this reason, unless you are an experienced vaper, we recommend you stick to vaping nic salts only in devices specifically manufactured for nic salt vaping such as smaller pod devices. Stick to coil ratings above 1 when using higher strength nicotine salts.

What nicotine salt strength should I choose?

Figuring out how much to use is based on how much nicotine you're accustomed to. You can also compare the costs. Consider whether you're a light, moderate or heavy nicotine user:

  • Heavy nicotine users may use 1.2 to 2 ml of nic salts per day
  • Moderate nicotine users may use 0.7 to 1.0 ml of nic salts per day
  • Light nicotine users may use 0.2 to 0.5 ml of nic salts per day

Then, compare this to the number of packs of cigarettes you might otherwise smoke per day or week:

  • A light smoker goes through a pack a week.
  • A moderate smoker goes through a pack per day.
  • A heavy smoker goes through two or more packs per day.

If you already vape with standard e-liquids, you may also find that you need to vape less frequently when using nic salts, as they deliver higher levels of nicotine. Thus, you won't go through as much nic salt juice as you would regular e-liquids, which can ultimately save you money.

Is nicotine harmful?

There is much debate about nicotine, but on its own nicotine has never been shown to be harmful. Much of the negativity surrounding nicotine stems from its combination with tobacco cigarettes.

I am not happy with my products, what do I do?

Tenshi wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our team to discuss what the issues are on customerservice@tenshivapes.com

Discounts/special offers?

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